We are committed to protecting your personal and medical information with the highest standards of privacy and security.
Last updated: March 2026 • Effective: March 2026
Prakruthi Diagnostic Centre ("we", "our", or "us") operates this website and provides diagnostic services in Bangalore, India. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or services. By using our services, you agree to the practices described here.
When you book an appointment or contact us, we collect your name, email address, phone number, and postal address. This information is necessary to provide you with our diagnostic services.
As a diagnostic centre, we collect health-related information including the tests you request, your medical history relevant to those tests, and diagnostic results. This data is strictly protected under applicable healthcare privacy laws.
We automatically collect anonymised data about how you interact with our website, including pages visited, time spent, device type, and browser. This data cannot identify you personally and is used solely to improve our website.
Your personal and medical information is used to schedule and conduct diagnostic tests, deliver reports, and communicate results to you or your authorised healthcare provider.
We use your contact details to confirm appointments, send test reminders, deliver digital reports via WhatsApp or email, and respond to your enquiries.
Aggregated and anonymised usage data helps us improve our website, streamline booking processes, and enhance the overall patient experience.
All data is transmitted over encrypted HTTPS connections. Medical records and personal data are stored in secure, access-controlled databases with industry-standard encryption at rest.
Access to your personal and medical information is strictly limited to authorised staff who need it to provide your requested services. All staff are bound by confidentiality obligations.
Medical records are retained for the period mandated by applicable Indian healthcare regulations. Contact form submissions and appointment records are retained for up to 3 years for service continuity.
You have the right to request a copy of the personal information we hold about you and to request corrections if any information is inaccurate or incomplete.
You may request deletion of your personal data, subject to any legal retention requirements applicable to medical records under Indian law.
You may opt out of non-essential communications (such as health tips or promotional messages) at any time by contacting us directly.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable regulations. The date at the bottom of this page reflects the most recent revision.
For material changes, we will post a notice on our website. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your data, please contact us directly.
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